FAQs | The Fireside Store– The Fireside Store

Q: What are the fire safety regulations?

EN1930:2011 – Published by the European Committee for Standardisation (CEN), this is the current safety standard for gates or surrounds that enclose a fire source. It is always advisable that children of any age are supervised when around fires or hot surfaces, regardless of whether a fire guard conforms to current safety requirements.

How do I care for my item?

At The Fireside Store we believe fireside products should not only be beautiful but highly practical and built to last. For care and maintenance guides please email us - info@thefiresidestore.co.uk.

How do I return an item?

If you need to return your item(s) please contact us. Please see our policy page for more details.

How can I contact you?

Email us at info@thefiresidestore.co.uk

or call us on 01691 611905

(our office hours are open Monday to Friday 9am 5pm.)

How do I choose the best fireguard for my home?

With some many different styles available it can be difficult to choose the right guard for you. Having the correct fireguard not only can add to the overall look of your room but it is an important safety aspect. It does come down to personal preference but we have compiled a list of things to help you decide on the right fireguard for you.

Safety - Think about the main reason you need a guard. For young children and pets you may need a taller or wider guard or ones that can be fixed to the wall.

Size - Think about the space available, the guard needs to be far enough from the heat but also not overshadow and be safe enough for your needs.

Style - With our easy to navigate filters you can conveniently browse the style for you. We offer decorative guards for those looking to really accentuate their fireplace, contemporary for those looking for something stylish interiors. Traditional, for elegant and timeless pieces or minimal to not distract from the beauty of their roaring fire.

Finish - There might be some small touches you wish to accentuate such as a silver frame on the mantel to match or a contrasting rose gold for some contemporary style. There are matching accessories available in different styles and we offer a wide range of finishes to create the perfect look for your home.

What are the fire safety regulations?

EN1930:2011 – Published by the European Committee for Standardisation (CEN), this is the current safety standard for gates or surrounds that enclose a fire source. It is always advisable that children of any age are supervised when around fires or hot surfaces, regardless of whether a fire guard conforms to current safety requirements.

Frequently asked questions